Frequently Asked Questions
Everything you need to know about your order and our premium collections.
What is your shipping policy for domestic orders?
We offer standard and expedited shipping options for all domestic orders. Most orders are processed within 1-2 business days, and tracking information is emailed as soon as the package departs our facility.
Do you accept returns on limited edition sneakers?
Due to the exclusive nature of our sneaker releases, certain high-demand items may be marked as final sale. For all other products, we offer a 14-day return window provided the items are in original, unworn condition with all tags attached.
How can I ensure I am buying the correct size?
We provide detailed size charts on each product page. Since we carry a curated mix of international brands, we recommend checking the specific brand's fit notes or contacting our customer service for personalized advice.
Do you offer international shipping?
Yes, Lapstone & Hammer ships worldwide. International shipping rates and delivery timelines are calculated at checkout based on the destination country and package weight.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.